Terms of service.

Last updated: August 2026

Who we are and what these terms cover

These terms apply to two things: your use of this website, and any project or ongoing service you engage Duology Digital (“we”, “us”, “our”) to carry out. By using this site, or by instructing us to start work, you agree to these terms.

For client projects, the specific scope, deliverables, timeline and fees are set out in your individual proposal or statement of work (“proposal”). If anything in your proposal conflicts with these general terms, the proposal takes priority for that engagement.

Acceptable use of this website

This website is for general visitors as well as clients. You agree not to use it unlawfully, to attempt to gain unauthorised access to it or any connected systems, to introduce malicious code, or to scrape, copy or reuse its content beyond what's reasonably needed to evaluate our services. We may restrict access for anyone who breaches this.

Quotes, fees & payment

Quotes are valid for 30 days unless stated otherwise. Fees, payment schedule and invoicing terms are confirmed in your proposal before work begins. Unless agreed otherwise in writing, invoices are payable within 14 days of the invoice date.

If payment is late, we reserve the right to pause work until the account is settled, and to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.

Changes to scope

Projects are scoped based on what we agree upfront. If you'd like to add, remove or significantly change something once work is underway, we'll let you know how that affects timeline and cost before proceeding - we won't just bill you without discussing it first.

Your responsibilities

To keep a project on track, we rely on you to provide content, feedback, access and approvals in a reasonably timely manner. Delays on your side may push back delivery dates, and if a project stalls for an extended period on your end, we reserve the right to pause it and resume once we hear back from you.

Intellectual property

Once we’ve received payment in full for a project, ownership of the final deliverables we create for you (such as your website code, designs and brand assets) transfers to you, except for any third-party tools, fonts, stock assets or open-source software used under their own licences.

We retain the right to display completed work in our portfolio and marketing materials, unless you ask us not to and we agree otherwise in writing.

Third-party costs & tools

Some projects involve third-party costs - domain registration, hosting, plugins, licences or paid software. Unless your proposal says otherwise, these are billed separately or passed on at cost, and ongoing subscription costs after handover are your responsibility.

Website Care Plans & other ongoing services

Care Plans and other retainer-style services run on a rolling monthly basis and renew automatically until cancelled. Either party may cancel with 30 days' written notice. We'll always try to flag anything unusual on your account before it becomes a problem, rather than letting it run quietly.

Confidentiality

We treat information you share with us about your business as confidential, and only use it to deliver your project. We won't share it with third parties except where necessary to do the work (for example, with a specific subcontractor on that project) or where we're required to by law.

Liability

We carry out our work with reasonable care and skill. We're not liable for indirect or consequential losses, or for issues arising from third-party services, tools or hosting outside our control. Our total liability for any claim relating to a project is capped at the total fees paid to us for that specific project, except where liability can't be excluded or limited by law (such as for death, personal injury, or fraud). We hold Professional Indemnity and Cyber Liability insurance; this cap doesn't affect any claim you're able to recover under those policies.

Ending a project

Either party can end an ongoing engagement by giving written notice, as set out in your proposal or, where none is specified, with 30 days' notice. You'll be liable for fees for work completed up to the point of termination. We'll hand over any completed, paid-for deliverables in a reasonable format.

Force majeure

Neither party is liable for delay or failure to perform caused by events outside their reasonable control, such as natural disasters, war, civil unrest, internet or infrastructure failures, or acts of government. If this continues for more than 30 days, either party may end the affected engagement by written notice.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time as our services or practices change. The version on this page is always the current one; for an active project, the terms that applied when your proposal was agreed will continue to govern that project.

Contact us

If you have any questions about these terms, email us at hello@duologydigital.co.uk.